Refund and Returns Policy

We want you to be 100% happy with your purchase. If this is not the case, please feel free to return your purchase.

  1. You must inform us of any returns within 14 days. You can do this by emailing sales@swords.co.uk
  2. You then have a further 14 days in which you have to return your purchase
  3. We kindly ask that you arrange the return shipping using a courier of your choice, whether through a work account or by selecting a preferred service online.
  4. Products must be returned:
    1. In the original packaging, including the product packaging and the shipping packaging.
    2. Unused. Products not returned in as-new condition will be returned to you at your expense.
    3. Unmodified. Products showing evidence of being tampered with will be returned to you at your expense.
  5. You are advised to inspect the good(s) on receipt for any damage and/or faults.
    1. If the product is faulty, then contact us for information on how to return your product
      1. You must NOT use your product.
      2. You must inform us of damaged/faulty goods within 7 days of receipt.
  7. You are also advised to inspect the packet/parcel on receipt and you MUST sign for the parcel as "damaged" if any damage exists to the outer packaging.

Remote Area Surcharges apply for Northern Ireland, Isle of Man, Isles of Scilly, Highlands & Islands of Scotland and the Channel Islands. Contact us for more information.

Your statutory rights are not affected.

Returns policy last updated 17 March 2025.