Our Commitment to Responsible Retailing

At PJS UK Ltd, we recognize the importance of selling bladed and other specialist products in a way that prioritizes public safety, complies with UK law, and reassures our customers and the wider community. We take our role as a retailer seriously and are committed to preventing our products from falling into the wrong hands. Below, you’ll find an overview of the measures we have in place to ensure responsible retailing.

1) Comprehensive Age Verification

Why it matters:
UK law prohibits the sale of most bladed items, crossbows, and other weapons to anyone under 18. Proper age verification protects young people and the wider community.

Our approach:

  • Online Age Check: We partner with a reputable age-checking service that uses sources such as the electoral roll, credit databases, and other proprietary methods to confirm that all purchasers are over 18.
  • Verification of Legitimate Details: We verify that the order details provided are genuine and belong to a legitimate individual. If our checks indicate the use of false information or fake identification, we will permanently ban that customer from shopping with us.
  • Further Action: If a banned customer attempts to circumvent our systems, we will forward all relevant details to the appropriate police force for further investigation.

2) Age Check at Point of Delivery

Why it matters:
Even with robust online age checks, it is crucial to ensure that the person receiving a restricted product is over 18. This helps prevent underage individuals from accessing bladed items and other potentially dangerous goods.

Our approach:

  • Strict Courier Policies: We instruct our couriers to verify the recipient’s age upon delivery. If a valid form of photo ID (e.g., driving licence or passport) cannot be presented, the parcel will not be handed over.
  • No ‘Safe Place’ Deliveries: We do not permit bladed items to be left unattended or with individuals who are not verified. This reduces the risk of items being accessed by underage or unauthorized persons.

3) Responsible Product Selection

Why it matters:
A responsible retailer does more than simply follow the law—it also considers how its product range might be misused. Balancing customer interests with public safety is key to building trust and protecting the community.

Our approach:

  • Legitimate Use Assessment: We carefully evaluate the intended use of each product before listing it for sale. For instance, domestic kitchen knives are essential items for food preparation, while certain historical replica swords and crossbows are typically purchased by collectors or sports enthusiasts.
  • Collecting as a Legitimate Hobby: Many of our products appeal to collectors, who value high-quality and often higher-priced items—less likely to be used irresponsibly.
  • Ongoing Review: Our team regularly assesses our inventory to ensure each product aligns with our safety criteria and meets legal obligations. If a product no longer fits our standards, we remove it from sale.

4) Transparency and Accountability

Why it matters:
Being open about our processes allows customers, media outlets, and the general public to see exactly how we meet our responsibilities. It also helps build confidence in the measures we take.

Our approach:

  • Clear Policies: We display our age verification and delivery policies prominently on our website, so there is no ambiguity about what is required from our customers.
  • Prompt Action: We work closely with our courier partners and age verification services to address any issues or suspicious orders. Should there be any evidence of fraudulent activity or repeated attempts to bypass our verification, we take immediate steps and, if necessary, involve law enforcement.

Our Ongoing Commitment

At PJS UK Ltd, we believe that responsible retailing is a continuous process. We routinely review and update our policies to ensure they remain aligned with current legislation and best practices. By combining rigorous age-verification methods, secure delivery procedures, and a careful approach to product selection, we’re dedicated to preventing our items from ending up in the wrong hands.

If you have any questions about our policies or practices, please feel free to contact us. Your trust and safety are our highest priorities, and we appreciate your support in helping us maintain these standards.