Our Age Verification Policy

We are committed to responsible retailing, and certain products we sell require age verification to ensure compliance with legal regulations. You’ll notice these products clearly marked with an “18” indicator on their respective product pages.

After placing your order, we may need to confirm your age, especially if it’s your first time purchasing age-restricted items from us. If you’re already one of our valued returning customers and have previously completed age verification, this step will have been recorded in our secure system, so no further action is necessary.

For new customers or first-time buyers of age-restricted items, we’ll email you a secure upload link after you place your order (if you can’t see it, please check your spam or junk folder). We need two photos: a clear photo of your passport or driving licence on its own, so we can read your name and date of birth, and a selfie of you holding the same ID next to your face. The link doesn’t need a login, and you can also upload your ID from My Account > My ID. Please don’t send ID by email. Your order is held until we’ve checked your ID, and we’ll send it out as soon as we have.

Once we’ve successfully confirmed your age, we’ll update our secure customer records, ensuring future orders proceed smoothly.

Additionally, all deliveries containing age-restricted items—particularly bladed products—are carried out by couriers trained to verify the recipient’s age upon delivery. These specialist couriers will request proof of age before handing over your parcel, ensuring both compliance and safety.

We appreciate your understanding and cooperation with these important procedures, helping us maintain a safe and secure shopping experience for all our customers.