Answers to the questions we’re asked most often. Can’t find what you’re looking for? Get in touch and we’ll be happy to help.
Why does delivery cost £9.95, even for small items?
We send everything by DPD, apart from oversized items. We've found DPD the most reliable courier for getting parcels to our customers safely and on time, so they're who we trust with your order.
We know £9.95 can seem a lot when you're buying something small and inexpensive. Delivery is charged once per order (at the rate for the largest item), not per item, so if there's anything else you need, it's worth adding it to the same order.
For most UK mainland orders you can also choose your delivery day at checkout, so it arrives when it suits you: open Need it on a particular day? under the delivery options. Need it on a Saturday? Choose Saturday Delivery.
See our delivery information for full details.
